PROTECTING YOUR INVESTMENT/FAQ

Welcome to LowCountry Swim School! This guide helps you understand our policies so you can get the most out of your lessons, prioritize safety, and enjoy your child’s swimming experience.

Dress Code

All students must wear a bathing suit.
Children who are not potty-trained must wear an approved reusable swim diaper over their diaper to keep our pools clean and operational.

Privacy

For safety and privacy, please do not undress on the pool deck. Use available bathrooms or locker rooms.

Timely Arrival

Arrive 5 minutes before class.
Group lessons: Arrivals 15+ minutes late cannot join, and the lesson will end at the scheduled time.

Billing

Monthly billing occurs on the last Monday of each month for the following month’s lessons.
Payments cover the current month only; multi-month payments are not accepted.

Drop Policy

30-day notice required via the Withdrawal Form on our website by the 1st of the month for the following month.
Drops after the 5th of the month are not accepted.
Do not use calls, texts, or emails to drop lessons.

Rescheduling & Cancellations

24-hour notice required to reschedule or cancel.
Contact 843-981-2885 or info@lowcountryswimschool.com.
Maximum 2 anticipated absences per month allowed.
Lessons canceled by LCSS due to weather, maintenance, or emergencies will be made up immediately, but makeup lessons cannot be carried into the next month or used as credit.
Late cancellations (less than 24 hours) cannot be rescheduled, except for emergencies.

Refund Policy

No refunds for lessons already completed or paid for in the current month.
Makeup lessons or credits may be offered at our discretion.
$50 registration fee is non-refundable.

Insufficient Funds

A $25 fee will apply for each declined card transaction.

Weather Policy

Lessons continue in light rain.
Cancellations occur for heavy rain or lightning within 7 miles.
Weather-related cancellations qualify for makeups, but alerts may be delayed due to sudden storms.

By reviewing these policies, you’re ensuring your child’s swimming journey is safe, smooth, and effective.

Questions? Contact us anytime:
843-981-2885

Thank you,
LCSS Management

FAQ

IS THERE AN ANNUAL FEE?

WHAT ARE THE MINIMUM LESSONS NEEDED?

IS THERE AN ANNUAL FEE?

No there is not an annual fee just a one-time fee of $45.00 per family as long as you are enrolled with LCSS.

If you withdraw for longer than 1 year you do pay the annual fee again.

HOW DO I PAY?

WHAT ARE THE MINIMUM LESSONS NEEDED?

IS THERE AN ANNUAL FEE?

Your tuition is automatically applied through Jack Rabbit using your preferred debit or credit card. Feel free to update the card whenever needed. through the parent portal. The monthly tuition may vary based upon the number of lessons scheduled for that month. Easy and hassle-free!

WHAT ARE THE MINIMUM LESSONS NEEDED?

WHEN IS EXPECTED TIME FRAME OF LEARNING

Everyone learns differently. Our goal is to ensure learning begins promptly, regardless of season schedules. For this reason, lessons are ongoing, allowing you to continue until the desired swim goals are achieved. A commitment of 2 MONTHS WHICH IS EQUAL TO 8 + LESSONS DEPENDING ON THE MONTHS. This supports new skill development retention with the understanding that learning is a journey that requires time and dedication.

WHEN IS EXPECTED TIME FRAME OF LEARNING

The learning journey varies for each student based on numerous factors. It’s impossible to predict the exact number of lessons needed. Our teachers provide progress reports after each lesson.

HOW OFTEN SHOULD WE DO LESSONS?

WHEN IS EXPECTED TIME FRAME OF LEARNING

HOW OFTEN SHOULD WE DO LESSONS?

Frequency of lessons is directly connected to the rate of skill achievement. There are multiple plans and options available to fit your needs – whether it be the basic one lesson per week or upwards of three lessons per week, we are happy to discuss your family’s goals and create an individualized plan. Should you desire a telephone consultation with a member of our teacher team, we will arrange a time to have your questions answered. If you have limited time due to vacation or other commitments, consider our crash course option, which lets you fit in as many lessons as you need during your available time.

HOW MANY STUDENTS IN A CLASS?

WHEN IS EXPECTED TIME FRAME OF LEARNING

HOW OFTEN SHOULD WE DO LESSONS?

Our group lessons consist of 3 students for children above 3 years old.

Baby group lessons accommodate 1-6 students in total and require parents to accompany their child in the water.

Stroke and Swim Team Clinics

accommodate 1-6 students per class.

(Classes that have 3 students will be accompanied by a Swim Assistant with the instructor.)